We recommend keeping them in mind as you explore the articles in this section of the getting started guide. Are some of your items the same but vary in size, color or by another attribute (e.g.How many items are you adding to your inventory?.Are you planning to sell items while you migrate your inventory data from your previous POS to Lightspeed Retail POS?.Do you have access to a spreadsheet program like Google Sheets?.Is your current quantity on hand (QOH) accurate?.Are you migrating your inventory data from your previous POS system to Lightspeed Retail POS?.More specifically, you can:Īlthough all of the above workflows are helpful to learn about, determining which one will help you get started as quickly and easily as possible is mainly dependent on the following factors: Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).In Lightspeed Retail POS, you can add items to your inventory in a number of different ways. We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Lightspeed has helped close a lot of simple human error loopholes! I'm extremely impressed by how well it works for our unique "combo based" menu. This is definitely a well-supported POS that is constantly being improved.
However, the team has always been very helpful and fast to respond I'm also very pleasantly surprised how much development is being done with the app. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. The customer service is outstanding, and offered hands-on support with our setup.
#Lightspeed restaurant inventory export full
We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. I will likely be perusing legal action against this company if they do not respond appropriately. Do not make the same mistakes that I have. The refund that they are supposedly giving me for absolutely no services rendered.
#Lightspeed restaurant inventory export software
Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. I was told "there is nothing we can do" by multiple managers.
I understood I would be out several thousand dollars. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I didn't hear from them at all during that time.
At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I confronted them about it and the initial response was "all sales are final". All charges were made before I even saw an invoice. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. I was very clear with the sales team about what I needed for my business. Perhaps there performance reviews are based on quantity of clients "helped".
The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do.
0 kommentar(er)
